Razer Technology Solutions, Inc.

332 Gordon Drive
Exton, PA 19341
610-524-7073

1) Assemble a web site development plan that is integrated with your overall
marketing processes; the content should be consistent with offline materials,
the graphics/images don't have to be identical with traditional media, but should
be consistent with your overall branding, style guide, usage of colors etc.

2) Hire a web site design firm that understands your market position and one that
won't get "geek crazy" - meaning they are so in love with their own design capabilities,
your site gets bogged down with graphics, plug ins, GIF garbage, etc. But, conversely,
check your ego at the door when you work with your design firm - I've see so many good
web site designs get ruined by clients who can't or won't listen to what we tell them!

3) Pay attention to "load times," how long it takes a web site to load on a 56 KBPS modem (this is an
industry average), if its more than 12-18 seconds you may experience the "click of death" - the
site doesn't load quickly and the surfer is gone. Of course if your targeting broadband customers who
are reaching your site via ISDN or DSL then you can build a site that incorporates multimedia-ready
content that may include streaming audio or vide, or Shockwave or Flash capabilities - go ahead
and let those digital geeks get carried away with cutting edge content!

4) Dare I say it, "keep it simple" - make your site easy to move around in, build a menu structure
that is consistent with industry standards, local menus (for a page or section) on the left and global
menus (overall site navigation) at the top and/or bottom of each page, keep as much information "above
the fold" (above the cutoff point at the bottom of a monitor), don't make people use horizontal scroll bars
unless absolutely necessary.

5) Inculcate "digital speed" into your overall site design, your client/customers should be able to get to
their desired area of your site within one or two mouse clicks; they will quickly get frustrated if they
have to clickthrough multiple menus to find information they are seeking.

6) Develop content that is web-enabled, people don't read web site content like they do offline media,
keep your paragraphs short no more than two to three sentences, build in white space with your content,
include links in your pages - don't try to tell your whole marketing story on your site - get people to
call you (hello the telephone still works!), e-mail or fill out a profile form (see below).

7) Make your site permission-based marketing ready - I love Seth Godin's Permission Marketing book and
we recommend it to all of our clients - he champions building a long term relationship with a
customer by asking their permission to continue to market to them and incorporating value/information
in all marcom processes.

8) Ensure your site is optimized for Search Engines by identifying 8-12 keywords that people will use to find
your site, then incorporate these keywords in your site content (to drive relevancy with s/engine
spiders/bots) and then manually submit your site to the top ten search engines. We don't' recommend most
of the free or $19.99 specials available (sidebar: my company WBI, Inc. is in this business ) yes, all will get
you registered with the s/engines, but getting listed on page 75 of 350 pages (for example) won't really drive
qualified traffic to your site, you need page 1-3 listings on the top ten engines to really drive qualified traffic.
And, this typically requires incorporating some very specialized processes and technologies.

9) Delve into your log server files to uncover "digital tracks" made through your web site - your log
files are raw files that show how and from where (in most cases) people accessed your web site, where they
went on your web site, how long they stayed, etc. Web Trends is a defacto industry standard,
< http://www.webtrends.com/default.htm > but we use and recommend a market-experienced firm in Europe,
Fantomaster, Ltd. to our clients - they have a suite of Search Engine products that can be downloaded
for free or purchased.

10) Think global in your overall site design - the greatest Internet growth is occurring outside North
America, so it is essential to build a site that can be accessed easily by people around the world. What
issues do you need to look at? Load times are very important (again), develop content that avoids
colloquialisms that may not be understood by others who may not speak the same language, you may want to
make your site content available in diverse languages, there are a number of emerging applications that will
facilitate this process, ensure your ecommerce capabilities can be utilized by all.